| Business name |
Smeraldo Global Limited |
| Operation Manager |
Yan Yiyi |
| location |
RM 803,8/F EASEY COMM BLDG 253-261 HENNESSY RD WANCHAI HONG KONG |
| TEL |
050-1721-5988 (Number reserved for corporate clients. For personal inquiries, please click here. ) |
| email address |
montistore888@gmail.com |
| URL |
https://monti99.com |
| Sales price |
The price shown on the product page (tax included) |
| Incidental costs other than the product price |
Shipping fee: 500 yen nationwide |
| Payment Method |
Various credit cards /Amazon Pay/Google Pay/Apple Pay
|
| Timing of payment |
Credit card: When your credit card company bills you
Google Pay/Apple Pay/Amazon Pay: When billing with each credit card company registered to each account |
| Delivery time of products, etc. |
7 to 20 business days after payment confirmation (excluding weekends and holidays)
|
| Possibility and conditions of return |
If you would like to return or exchange an item, please contact us in advance by email.
We cannot accept returns or exchanges in the following cases:
- Subjective aspects such as the smell and feel of the material
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Items that have individual differences due to washing or distressing
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There may be pen marks, loose threads, or slight stitching errors that occur during the manufacturing process.
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If there are minor stains or scratches on the lining or other areas that cannot be seen, but still no problems with use
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For footwear products, minor scratches, stains, excess adhesive, etc. that occur during the manufacturing process.
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If the buttonholes are not open (some products are shipped with the buttonholes not opened to ensure that they are new).
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For select brands, if the tag is different from the brand name or if the tag is missing
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When it is judged to be within the range of individual differences in the product
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Minor marks from the manufacturing process (which will come off with washing)
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About loose threads (thread ends)
Regarding loose threads on the product, if the loose threads do not cause holes when pulled, there is no problem with the product itself. We ask that you cut off the loose threads with scissors before using the product.
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Product size and color may vary slightly
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Products that have been worn even once
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Inquiries made more than 7 days after arrival
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If you do not return the item within the deadline specified by our company after making an inquiry
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