LelyMooch 　チェック柄　春シャツ　LEM126

■About the condition of the product Please note that our products may have thread ends remaining due to differences in regional culture regarding the finishing of fabrics.
Our products may have an error of several centimeters from the size indicated, and there may be changes or differences in the fabric material, design and some parts depending on the production date, lot and manufacturing conditions at the factory.

We apologize for any inconvenience this may cause, but please be aware that this is a characteristic of the product and we ask for your understanding before placing your order.

[Regarding shipping and delivery dates]

*We receive inquiries about detailed shipping status, but please understand that we cannot control the situation after the item has been shipped. We ask that you refrain from making such inquiries.

All products are shipped from overseas and will be shipped within 5 to 20 business days (excluding weekends and holidays) after payment is completed. Some products, such as pre-order items, may take longer to arrive. In that case, the number of days until delivery will be listed in the product overview, so please check there.

*Due to long holidays, New Year's holidays, etc., delivery may take longer than usual. Thank you for your understanding.

*The tracking number will be available from the moment the product is entrusted by the airline to the delivery company, and tracking will be available approximately 5 to 7 business days (excluding Saturdays, Sundays, and holidays) after the shipping completion notification.

*1. Purchase date = payment confirmation date, not order date.
*2. After shipping is complete, we will notify you of the tracking number via email address.
*3. The number of days required for delivery may vary for some products and brands, such as pre-order items and collaboration items. In that case, the shipping date will be listed in the product overview, so please check in advance.

Please note that you cannot choose the shipping company or delivery time.

[Shipping fees and customs duties]

Please rest assured that all import taxes and customs duties are included in the product price. Shipping costs vary depending on the product you purchase. The amount will be displayed at the time of purchase, so please check it. Please rest assured that in the unlikely event that you are charged customs duties, we will cover them.

[About redelivery]

Please note that if the product you purchased is returned to our warehouse due to your circumstances (if the address entered at the time of purchase was incorrect, if the address has changed due to moving, if the recipient is absent, etc.), you will be responsible for the cost of redelivery. *Delivery will be made by cash on delivery or advance payment. On average, the re-delivery fee is around 2,000 yen.

Regarding this product, we do not accept returns or exchanges (color, size, etc.) due to customer convenience. We will only accept returns or exchanges for the same product if the product you received is defective or different from the product you ordered. If the product you want to exchange is out of stock, we will promptly proceed with the refund process. * Please note that we will not be able to accept returns if you do not contact us within 7 days of receiving the product.

Return Policy

Please note that we cannot accept returns for personal reasons.

Items that cannot be returned or exchanged

Subjective aspects such as the smell and feel of the material

Items that have individual differences due to washing or distressing

There may be pen marks, loose threads, or slight stitching errors that occur during the manufacturing process.

If there are minor stains or scratches on the lining or other areas that cannot be seen, but still no problems with use

If the buttonholes are not open (some products are shipped with the buttonholes not opened to ensure that they are new).

For select brands, if the tag is different from the brand name or if the tag is missing

When it is judged to be within the range of individual differences in the product

Minor marks from the manufacturing process (which will come off with washing)

Regarding frayed threads (thread ends), if there are frayed threads on the product, as long as they do not cause holes when pulled, there is no problem with the product itself. We ask that you cut off the frayed threads with scissors before using the product.

Product size and color may vary slightly

Products that have been worn even once

Inquiries made more than 7 days after arrival

If you do not return the item within the deadline specified by our company after making an inquiry

In the case of defective products excluding the above, we will confirm the defective product using the attached photo in the email sent within 7 days of arrival and then refund the defective product.

*If you do not receive a reply within 3 business days, please contact us again.

Please make sure that you can receive emails from the following domains, as emails may not be delivered properly due to spam restrictions imposed by domains.

info@monti99.com

Depending on the email service, email software, or antivirus software, emails may be recognized as spam and not delivered correctly.
(Especially for users of free email services such as Hotmail)

In this case, please check your spam folder or check the settings of your service or software.

The email format is as follows:

*Please send the following information by email within 7 days of receiving the product.

- Your name - Home address - Email - Product name and number - Photo of the defective part (please be sure to attach a photo of the defective part)
- Order number (listed in the order confirmation email sent to you)

After making an inquiry, the process will be as follows:

1. If the email reception /customer support team does not receive enough information from your inquiry email, we may ask you to provide additional photos, etc.
   We will contact you within 3 business days to confirm receipt of your inquiry.
2. We will check with the brand and contact you, and at the same time, pass on the information you have provided to the brand. The person in charge will confirm with the brand and decide on a course of action. *If you wish to exchange the product, we may not be able to accommodate your request due to stock availability at the brand.
3. Guidance on response
   *Due to the brand's business days, it may take up to 4 business days for us to contact you with a decision on how to proceed.
4. (In case of exchange)
   ・Customer returns the product ・Brand reships the correct product
5. (In case of refund)
   ・We will refund you after confirming the returned item.